🔄 ALVERA DATES — REFUND & QUALITY ASSURANCE POLICY

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At Alvera Dates, every product we release is the result of careful sourcing, selection, inspection, and presentation. Our responsibility does not end at shipment — it extends to the moment our products are experienced.

Because we work with natural, perishable foods and curated collections, our refund policy is designed to balance food safety regulations, quality accountability, and service integrity.

1. Nature of Products & Returns Eligibility

Alvera products are perishable consumables. For health, hygiene, and quality-control reasons, we do not accept physical returns of food items once an order has been delivered.

However, we take full responsibility for:

• Product damage in transit
• Incorrect items received
• Missing components
• Verified quality issues

In such cases, we provide replacements or refunds in accordance with this policy.

2. Our Quality Assurance Commitment

Every Alvera shipment undergoes a multi-stage quality review prior to dispatch, including:

• Product inspection
• Packaging verification
• Presentation review
• Logistics sealing

Despite these measures, unforeseen issues may occur. When they do, we address them directly and respectfully.

3. Claim Window & Reporting Procedure

To ensure freshness, traceability, and resolution accuracy, all issues must be reported within:

🕒 48 hours of delivery confirmation

To submit a quality or damage claim, please contact:

📩 support@alveradates.com

Include:

• Order number
• Description of the issue
• Clear photographic evidence of the product and packaging

Claims submitted outside the reporting window may not be eligible.

4. Review & Resolution Process

Once a claim is received:

1. Our quality team reviews all documentation

2. We may request additional information

3. A determination is made within 2–5 business days

Approved claims are resolved through one of the following, at Alvera’s discretion:

• Full replacement
• Partial replacement
• Store credit
• Full refund to original payment method

Refund processing times depend on your payment provider.

5. Situations Not Covered

This policy does not cover:

• Incorrect storage after delivery
• Personal taste preferences
• Minor natural variation in size, texture, or color
• Late claims without documentation
• Orders shipped to incorrect addresses provided at checkout

Natural variation is not considered a defect.

6. Limited Collections & Custom Assortments

Custom and limited collections are produced specifically for individual clients.

For these orders:

• Changes or cancellations must be requested before production begins
• Once prepared, orders are non-cancelable
• Approved quality issues are still covered under this policy

7. Chargebacks & Dispute Integrity

We encourage customers to contact Alvera directly before initiating payment disputes. Unauthorized chargebacks may result in account suspension.

8. Our Service Philosophy